Customer context lives in too many tabs
Conversations happen on WhatsApp, orders sit in Shopify, and notes get lost in spreadsheets. Without a single view of the customer, your team repeats questions and misses upsell moments.
WhatsApp CRM
WhatsApp CRM built for Shopify stores
A WhatsApp CRM keeps every customer conversation, order, and preference in one place. Kanal syncs your Shopify data into a shared WhatsApp inbox so your team can sell and support without switching tabs.
5/5 on Shopify500+ brands trust us
EL
Can I change the delivery address on my order?
Customer profile · 3 orders · VIP
Of course, Emma. I've updated the address on order #1042: it now ships to your office in Lyon.
View my order
Trusted by fast-growing brands and global retailers
With Kanal
Every customer, one WhatsApp inbox
Kanal unifies WhatsApp conversations with Shopify order history, tags, and spend into rich contact profiles. Your team sees who they are talking to, assigns conversations, adds notes, and triggers automations, all from one shared WhatsApp CRM.
- 500+
- brands use Kanal
- 5/5
- on the Shopify App Store, 132 reviews
- 5 min
- to set up the app
- 89 €
- per month, starting plan price
What you get with Kanal.Built for Shopify stores.
Connect your store in a few clicks, then compare the plans to see what each one includes.
See pricingWhatsApp CRM · 01
Unified contact profiles
Every contact shows order history, total spend, tags, and past conversations pulled straight from Shopify.
WhatsApp CRM · 02
Shared team inbox
Assign conversations, add internal notes, and use quick replies so your whole team stays in sync.
WhatsApp CRM · 03
Segmentation and tags
Group customers by behavior and value to target campaigns and personalize every reply.
WhatsApp CRM · 04
Automated follow-ups
Trigger flows from CRM events like a new order, a high-value purchase, or an inactive customer.
WhatsApp CRM FAQ
What is a WhatsApp CRM?
A WhatsApp CRM is a tool that stores your customer relationships and conversations with WhatsApp as the primary channel. It combines a shared inbox, contact profiles, segmentation, and automation so teams can manage sales and support directly in WhatsApp.
How does Kanal's WhatsApp CRM connect to Shopify?
Kanal syncs your Shopify customers, orders, and tags automatically. Each WhatsApp contact shows their full order history and spend, so your team has complete context on every conversation without leaving the inbox.
Can my whole team use the same WhatsApp number?
Yes. Kanal's shared inbox lets multiple agents work from one WhatsApp Business number. You can assign conversations, leave internal notes, and track who is handling each customer.
Can I automate messages from the CRM?
Yes. You can trigger automated WhatsApp flows from CRM events, such as a first order, a VIP purchase, or 60 days of inactivity, and personalize each message with customer data.
Is a WhatsApp CRM better than a traditional CRM?
They serve different jobs. A traditional CRM centralizes records; a WhatsApp CRM adds the conversation layer where customers actually engage. For Shopify brands selling through WhatsApp, Kanal combines both so records and conversations live together.
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