Getting reviews is painfully hard
Email review requests get lost in spam folders. Only 1-2% of customers leave a review after an email prompt. Without social proof, your conversion rate suffers and your ad costs increase.
Review & UGC collection
Collect more reviews with WhatsApp
Stop waiting for reviews that never come. Kanal automatically requests reviews via WhatsApp after delivery: where your customers actually respond.
5/5 on Shopify500+ brands trust us
Review requestFincut · WhatsAppLive
- Order delivered#1042 · Tech T-shirt
- Wait 5 daysTime to try it on
- Review requestStar rating in one tap
- 5-star review“Perfect fit, fast delivery”
- Repeat order#1088 · With the review discount
Revenue from reviewers this month€3,120.40
Trusted by fast-growing brands and global retailers
With Kanal
Ask for reviews where customers are active
WhatsApp review requests get 96%+ open rates and feel like a natural conversation. Kanal makes it effortless for customers to share their experience: with photos, videos, or text, directly in WhatsApp.
- 500+
- brands use Kanal
- 5/5
- on the Shopify App Store, 132 reviews
- 5 min
- to set up the app
- 89 €
- per month, starting plan price
What you get with Kanal.Built for Shopify stores.
Connect your store in a few clicks, then compare the plans to see what each one includes.
See pricingReview & UGC collection · 01
Automated review requests
Trigger review requests automatically after delivery confirmation. No manual follow-ups needed.
Review & UGC collection · 02
Photo & video UGC
Customers can share photos and videos directly in WhatsApp. Collect authentic UGC at scale.
Review & UGC collection · 03
Smart timing
Send requests at the optimal time after delivery when customer satisfaction is highest.
Review & UGC collection · 04
Review platform sync
Collected reviews sync with popular platforms like Judge.me, Loox, and Shopify native reviews.
Review & UGC collection FAQ
How does WhatsApp review collection work?
After a customer receives their order, Kanal automatically sends a friendly WhatsApp message asking for a review. Customers can reply with text, photos, or videos directly in the chat, no links or forms needed.
Can I collect photo and video reviews?
Yes! WhatsApp makes it incredibly easy for customers to share photos and videos. Simply ask them to reply with a photo of their purchase, and Kanal will collect and organize the UGC for you.
Does it integrate with review platforms?
Kanal works alongside popular Shopify review apps. Reviews collected via WhatsApp can be synced with your existing review platform to display on your product pages.
When is the best time to ask for a review?
Kanal sends review requests after delivery confirmation, when customers have had time to try the product. You can customize the delay, typically 3-7 days after delivery works best.
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