Subscription emails die in the promo tab
Recharge sends transactional emails your subscribers never open. Renewal reminders, failed-payment alerts, cancellation surveys: they all sit unread while churn climbs.
Recharge × WhatsAppSave subscriptions on the channel your customers actually open
Kanal turns Recharge events into WhatsApp messages: upcoming charges, failed payments, cancellation prevention. Message open rates over 96%, subscription lifetime measurably longer.
5/5 on Shopify500+ brands trust us
Upcoming charge reminderFincut · RechargeLive- Upcoming chargeSocks subscription · in 3 days
- WhatsApp reminderSkip, swap or confirm buttons
- Customer reply“Swap to navy, please”
- Subscription updatedSynced back to Recharge
- Renewal paidSubscriber kept · Month 7
Subscription revenue saved this month€3,980.40
Trusted by fast-growing brands and global retailers
With Kanal
Move subscription lifecycle to WhatsApp
Kanal listens to your Recharge events and sends the right WhatsApp message at the right moment. Subscribers respond in a channel they trust. You save subscriptions email couldn't reach.
Key features.Recharge and WhatsApp, connected.
Connect Recharge to Kanal in a few clicks, then compare the plans to see what each one includes.
See pricingRecharge × WhatsApp · 01
Upcoming order alerts
3 days before the next charge, WhatsApp your subscriber. They can skip, swap, or add a product in one tap without leaving the chat.
Recharge × WhatsApp · 02
Failed-payment recovery
When a Recharge charge fails, Kanal messages the customer on WhatsApp with a one-tap link to update the card. Payment failures don't have to mean cancellations.
Recharge × WhatsApp · 03
Cancellation prevention
Intercept cancellation intent before the click. Offer a pause, a discount, or a delivery frequency change on WhatsApp.
Recharge × WhatsApp · 04
Win-back campaigns
Reach former subscribers on WhatsApp with time-limited win-back offers. Read rates that email won't touch.
What you can do.Use cases with Recharge.
Reduce involuntary churn
Recover failed payments on WhatsApp before the subscription cancels. Every save is one month of MRR you keep.
Increase LTV per subscriber
Add upsell products to upcoming orders directly from a WhatsApp conversation. Your subscribers spend more per box.
Reactivate lapsed customers
WhatsApp win-back offers land in a channel your former subscribers still open. Reactivations you weren't getting from email.
Recharge FAQ
How does the Recharge integration work?
Kanal listens to Recharge webhooks (upcoming charge, charge failed, subscription cancelled, and more) and triggers a matching WhatsApp flow. Customers reply on WhatsApp, actions sync back to Recharge.
Can customers manage their subscription from WhatsApp?
Yes. Skip a shipment, swap a product, change the frequency, update the card, or pause the subscription — all from the WhatsApp chat. The change is applied in Recharge automatically.
Does it work with the Recharge Customer Portal?
Yes. Kanal sends WhatsApp messages that link to your Recharge Customer Portal for changes that need a full account view. The one-tap experience remains inside WhatsApp when possible.
Which Recharge events are supported?
Upcoming order, charge failed, subscription created, subscription cancelled, subscription reactivated, address updated. New event types are added regularly.
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