Cart reminders, order updates, upsell, review requests and campaigns, in the Messages app on iPhone, iPad and Mac. Kanal will run the automations you know from WhatsApp on iMessage, and your store will send the first message. Coming soon: book a demo to hear first when it opens.
Hi Sarah, your linen shirt is still in your cart, and size M is in stock.
Does it run true to size?
It does, M will fit you. Your cart is saved until tonight.
Kanal will run the same automations on iMessage as on WhatsApp, from your Shopify data. Your store will send the first message, and the conversation will go on in Messages.
iMessage · 01
A reminder with the product and a button to finish the order, sent after an abandoned checkout. Questions get answered in the same conversation.
Your linen shirt is still in your cart, Sarah.
Is delivery fast?
iMessage · 02
Order confirmation, shipping and delivery updates, sent automatically from Shopify with a link to follow the parcel.
Your order 4821 has shipped, Sarah. Delivery expected Friday.
iMessage · 03
After the order, the product that goes with what the customer just bought, with a button to add it.
Thanks for your order, Sarah. This tote goes well with your shirt:
iMessage · 04
After delivery, a review request with quick replies, so an unhappy customer reaches your team before posting.
How do you like your linen shirt, Sarah?
iMessage · 05
Customers who asked for a product hear from you when it is available again, with a button to order it.
Good news: the olive linen trousers are back in size 38.
iMessage · 06
A personal message for customers who have not ordered in a while, based on what they bought before.
Hi Sarah, the linen collection is back, with new colors for your shirt.
iMessage · 07
A drop, a sale or a restock sent to the right segment of your Shopify customers, with images and buttons.
Private sale for our VIP customers: the summer bags, starting today.
iMessage · 08
Customer replies get an answer day or night: sizes, delivery, returns. Your team steps in whenever it matters.
Can I exchange it if it does not fit?
Of course, Sarah. Here is how exchanges work:
Hi Sarah, the olive linen trousers are still in your cart.
Can I still get them by Saturday?
Yes, if you order today. Your cart is saved.
A customer leaves a product at checkout. Kanal sends the reminder in Messages with the product and a button to finish the order, without waiting for the customer to write. The AI agent answers the reply.
Your order 4821 has shipped, Sarah. Delivery expected Friday.
Order confirmed, shipped, delivered: each step goes out from Shopify in Messages, with a link to follow the parcel and quick replies for the rest.
Thanks for your order, Sarah. This tote goes well with your linen shirt.
I’ll take it.
Done, it ships with your shirt.
Right after the order, Kanal suggests the product that goes with it, with a button to add it. The customer answers in Messages, and the AI agent takes it from there.
Do the olive linen trousers come in 38?
Yes, size 38 is in stock. Here they are:
A customer replies to one of your messages with a question about a size. The AI agent answers from your catalog with the size in stock, and your team steps in whenever it matters.
With Kanal, your store will be able to send the first message, for example an abandoned cart reminder, without waiting for the customer to start the conversation. The rest of the conversation will happen in Messages, where your team answers.
The conversation opens in the Messages app of Apple devices, with nothing to install. Customers on other phones hear from you on WhatsApp or by SMS, with Kanal today.
Your message opens in Messages, next to the customer’s other conversations. There is no app to download and no account to create.
A customer on Android hears from you on WhatsApp or by SMS. Kanal runs WhatsApp and SMS today, and iMessage soon, from the same Shopify data.
When a customer answers, the AI agent will reply day or night, and your team will take over the conversation whenever it matters.
The three channels reach your customers’ phones. They do not follow the same rules and they do not reach the same people.
| Criterion | iMessage | SMS | |
|---|---|---|---|
| Where the customer reads it | iMessageIn the Messages app on iPhone, iPad and Mac | SMSIn the phone’s messaging app | WhatsAppIn the WhatsApp app |
| Who writes first | iMessageYour store with Kanal (soon), or the customer | SMSThe store, to customers who gave their consent | WhatsAppThe customer, or the store with an approved template and the customer’s opt-in |
| Who can receive it | iMessageCustomers on Apple devices | SMSAny mobile number | WhatsAppCustomers who use WhatsApp |
| Marketing messages | iMessageWith Kanal, your store will be able to write first, a cart reminder for example | SMSWith the customer’s consent | WhatsAppTo customers who opted in, through approved templates |
| With Kanal | iMessageComing soon | SMSAvailable | WhatsAppAvailable |
Kanal runs WhatsApp and SMS for Shopify stores today, and iMessage soon, from the same data: iMessage reaches your customers on Apple devices, WhatsApp the customers who use it, SMS any mobile number.
Sources: WhatsApp Business Messaging Policy
Read also: WhatsApp for Shopify, SMS marketing software, SMS vs MMS vs RCS vs WhatsApp
Three steps: start with WhatsApp and SMS today, iMessage switches on when it opens.
Install with ShopifyKanal installs from the Shopify App Store. The demo is there if you want a tour of the channels first.
Kanal syncs your customers, orders and carts. Consent is attached to each contact’s profile.
Cart reminders, order updates, upsell, review requests, back in stock and win-back: the automations you run on WhatsApp will switch on for iMessage too. The AI agent will answer the replies.
Soon. iMessage is coming to Kanal: your Shopify store will send iMessages to your customers on iPhone, iPad and Mac, with the same automations as on WhatsApp. Book a demo to hear first when it opens. WhatsApp, SMS and RCS are available today.
The same as on WhatsApp: abandoned cart reminders, order confirmations and shipping updates, post-purchase upsell, review requests, back in stock alerts, win-back, campaigns to your Shopify segments, and the AI agent that answers replies.
Yes. With Kanal, your brand will be able to send the first message on iMessage, for example an abandoned cart reminder, without waiting for the customer to start the conversation. The customer will answer in Messages, and the AI agent or your team will reply.
Once iMessage opens, the three channels will run side by side in Kanal, from the same Shopify data. iMessage reaches your customers on Apple devices, WhatsApp the customers who use it on Android and iPhone, and SMS any mobile number.
No. iMessage is Apple’s messaging service: it works on iPhone, iPad and Mac. With Kanal, your customers on Android hear from you on WhatsApp or by SMS.
iMessage will be included from the Scale plan, like SMS and RCS. The details of each plan are on the pricing page.
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