WhatsApp marketing agency · 01
Abandoned cart recovery
Automatically reach customers who left items behind, with a WhatsApp reminder sent at the right moment.
Learn moreWhatsApp marketing agency
WhatsApp marketing agency for e-commerce
Turn WhatsApp into your #1 revenue channel. Kanal combines Shopify-native integration, AI-powered automation and +90% open rates to help e-commerce brands sell more, without a traditional agency retainer.
5/5 on Shopify500+ brands trust us
+90%Open rate
500+Brands trust Kanal
5 minTo set up
Everything a WhatsApp marketing agency should do
Six core services: all built into one platform you can run yourself, or with our team.
WhatsApp marketing agency · 02
WhatsApp campaigns & broadcasts
Send targeted promotions, flash sales and product launches to segmented audiences. WhatsApp messages get +90% open rates.
Learn moreWhatsApp marketing agency · 03
AI chatbot 24/7
Let our AI agent handle product questions, order tracking, and support queries around the clock, no extra headcount required.
Learn moreWhatsApp marketing agency · 04
Post-purchase upsell
Increase average order value with automated cross-sell and upsell messages sent at the perfect moment after checkout.
Learn moreWhatsApp marketing agency · 05
VIP & loyalty programs
Reward your best customers with exclusive WhatsApp-only offers, early access drops, and loyalty perks that boost retention.
Learn moreWhatsApp marketing agency · 06
Advanced segmentation
Target the right audience using purchase history, browsing behavior, and RFM scoring. Send fewer messages, generate more revenue.
Learn moreNot your typical WhatsApp agency
Traditional agencies charge retainers and lock you in. Kanal gives you agency-level WhatsApp marketing with full ownership and transparent pricing.
See our plansShopify-native integration
Kanal syncs your products, orders, and customers directly from Shopify. No CSV exports, no broken data, everything stays in sync automatically.
AI-powered automation
Our AI chatbot handles FAQs, recommends products, and supports customers 24/7. It learns from your catalog and order data to give accurate answers.
Self-serve or managed
Run campaigns yourself with our intuitive dashboard, or let our team handle strategy and execution. Switch anytime, no lock-in.
Transparent pricing
No hidden fees, no agency markup on media spend. Pay a flat monthly plan based on your contact volume. See all plans on our pricing page.
5-minute setup
Install the Shopify app, connect your WhatsApp Business number, and launch your first campaign, all in under five minutes.
Real-time dashboard
Track revenue attribution, open rates, click-through rates, and ROI in a single dashboard. Know exactly what WhatsApp is generating for your store.
From setup to revenue in 4 steps
Whether you go self-serve or choose our managed service, the process is simple and fast.
Store auditStrategy
- Customer journey
- Current channels
- Revenue goals
Audit & strategy
We analyze your store, customer journey, and current channels. Then we build a WhatsApp strategy tailored to your audience and revenue goals.
IntegrationsConnected
- ShopifySynced
- WhatsAppLive
- AutomationsConfigured
Setup & integration
Install Kanal on Shopify, connect your WhatsApp Business API number, and configure automations: abandoned cart, welcome series, post-purchase flows.
AutomationsLive
- Abandoned cart
- Welcome series
- Post-purchase
Campaign launch
Go live with your first broadcast campaign or automation. Our templates and AI tools make it easy to write high-converting WhatsApp messages.
DashboardOptimize
- A/B test messages
- Refine segments
- Scale what works
Optimize & scale
Monitor performance in your dashboard, A/B test messages, refine segments, and scale what works. Our team is available for ongoing support.
WhatsApp marketing agency FAQ
Common questions about WhatsApp marketing for e-commerce.
What does a WhatsApp marketing agency do?
A WhatsApp marketing agency helps e-commerce brands use WhatsApp as a sales and customer engagement channel. This includes setting up the WhatsApp Business API, building automated flows (abandoned cart recovery, post-purchase upsell, welcome series), running broadcast campaigns, and managing an AI chatbot for customer support. Kanal provides all of these services through a single Shopify app, no separate agency needed.
How much does WhatsApp marketing cost?
Costs depend on your contact volume and the WhatsApp Business API message fees (set by Meta). With Kanal, plans start at an affordable monthly fee with no hidden charges or agency retainers. Visit our pricing page for detailed plan comparisons. Since July 1, 2025, Meta charges per delivered template message, at a rate that depends on the recipient's country and the category (marketing, utility or authentication).
Is WhatsApp marketing effective for e-commerce?
Yes. WhatsApp messages get +90% open rates, so your reminders and campaigns actually get seen. WhatsApp is especially powerful for abandoned cart recovery, product launches, flash sales and post-purchase engagement. See real results on our case studies page.
How to choose a WhatsApp marketing agency?
Look for Shopify-native integration (not generic CRM tools), transparent pricing (no retainer lock-in), AI-powered automation and a real-time analytics dashboard. Kanal checks all these boxes and is set up in 5 minutes. You can also book a demo to see the platform in action.
Can I automate WhatsApp marketing for my Shopify store?
Absolutely. Kanal integrates directly with Shopify to automate abandoned cart recovery, order notifications, post-purchase upsells, and welcome messages. Our AI chatbot handles customer queries 24/7. You can also connect Kanal with Klaviyo for advanced email + WhatsApp orchestration.
What's the difference between WhatsApp and SMS marketing?
WhatsApp offers richer media (images, videos, buttons, carousels) and two-way conversations. SMS is limited to 160 characters and reaches every mobile phone, with no app to install. Learn more in our blog.