The Kanal team brings over your WhatsApp subscribers, segments, flows and message templates. You keep your WhatsApp Business number, and your current tool keeps sending until the switch.
Whatever tool you use today, the method is the same: the Kanal team brings over what you built there for WhatsApp and connects it to your Shopify store.
KlaviyoKanal integrates with Klaviyo: your Klaviyo segments sync to Kanal and your Klaviyo flows can trigger WhatsApp messages. We move the WhatsApp side, while email and SMS stay in Klaviyo.
What we bring over
We bring over your WhatsApp contacts with their consent, your templates and your WhatsApp automations, connected to your Shopify store. Your emails can stay in Brevo.
What we bring over
We recreate your segments, automations and templates in Kanal, connected to the carts, orders and customers of your Shopify store.
What we bring over
We bring over your opted-in contacts and rebuild your WhatsApp journeys and templates in Kanal, around the events of your Shopify store.
What we bring over
Coming from another tool? Same method: tell us which one when you plan your migration.
The Kanal team runs the migration for you. You sign off on each step, and nothing goes live without your go.
Plan my migrationYou install Kanal on Shopify and share your WhatsApp number with Kanal. Your current tool keeps sending.
The Kanal team imports your contacts and recreates your automations in Kanal, from your store data.
We test with you, then Kanal takes over. You turn the old tool off when you decide.
During the migration, your customers keep getting your messages, from the same number.
You share your WhatsApp Business number with Kanal from your Meta account, without moving it. Conversations carry on and the quality rating stays with the number.
Your current tool runs until day 2. At launch, its automations stop as Kanal's switch on, so no customer gets the same message twice.
We import the contacts who agreed to receive your WhatsApp messages, with their consent. Unsubscribed contacts are not imported.
The Kanal team runs the migration, tests every flow with you and stays reachable after launch.
What to know before you change WhatsApp tools.
The migration is included in your Kanal plan. The Kanal team runs it: contacts, segments, flows and templates imported, then tested and launched with you.
Yes. With Meta's new WhatsApp account model, a number no longer moves from one provider to another: you share your WhatsApp account with Kanal from your Meta account. The number stays in your account, conversations are not interrupted and its quality rating stays with the number. Sharing adds to the existing access: you decide when to remove your previous provider.
According to Meta, a template belongs to the messaging account it was created in. When Meta allows it, your approved templates are copied to Kanal. Otherwise, the Kanal team recreates them and submits them to Meta for approval. Meta notes that a copied template starts again from a baseline quality rating.
No. Their consent covers messages from your brand and it comes with you to Kanal: we import the contacts who agreed to receive your WhatsApp messages, with their consent. Unsubscribed contacts are not imported.
No. Your current tool keeps sending while we prepare Kanal. On day 2, its automations stop as Kanal's switch on, so no customer gets the same message twice.
No. Email and SMS stay in Klaviyo. Kanal integrates with Klaviyo: your Klaviyo segments sync to Kanal and your Klaviyo flows can trigger WhatsApp messages. Only the WhatsApp side moves to Kanal.
48 hours from day 0, when your store and your number are connected to Kanal. Day 0: connection and export. Day 1: contacts, flows and templates imported. Day 2: tests and launch. Template approval is Meta's call: we submit templates on day 1.
Admin access to your Shopify store, access to your Meta account to share your WhatsApp number, and an export of your contacts from your current tool. The Kanal team guides you through each step.
Yes. The method is the same: name your tool when you plan your migration, and the Kanal team checks with you what can be exported.